Privacy Policy

Our Commitment to Your Privacy

At PreciseEdge Port Arthur Tree Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services or visit our website.

By using our services or providing us with your information, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you request a quote, schedule a service, or contact us. This may include:

• Your name and contact information including phone number, email address, and mailing address
• Property address where services will be performed
• Details about the tree services you need
• Payment information when you book our services
• Any other information you choose to share with us in emails, phone calls, or forms

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with our site, including:

• Your IP address and general location information
• Browser type and version
• Pages you visit on our website and how long you spend on each page
• The website that referred you to our site
• Device information such as operating system and screen size

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the tree care services you request
• To communicate with you about your service appointments, estimates, and invoices
• To respond to your questions and provide customer support
• To send you important updates about our services or changes to our policies
• To improve our website and services based on your feedback and usage patterns
• To process payments and maintain financial records
• To comply with legal obligations and protect our rights

We do not sell your personal information to third parties for their marketing purposes.

How We Share Your Information

We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party companies that help us operate our business, such as payment processors, scheduling software providers, or cloud storage services. These companies are required to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes:

• Using secure servers and encryption for sensitive data transmission
• Limiting access to personal information to employees who need it to perform their jobs
• Training our staff on privacy and security best practices
• Regularly reviewing and updating our security measures

However, no method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information for as long as necessary to provide you with services and comply with legal obligations. This typically means we keep your information for the duration of our business relationship and for several years afterward for record-keeping and legal purposes.

If you would like us to delete your information sooner, please contact us and we will accommodate your request unless we are required to retain it for legal or business reasons.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we have about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions
• Opt-Out: You can opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Third-Party Links

Our website may contain links to other websites that we do not operate or control. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your personal information, we will notify you by email or through a prominent notice on our website.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

PreciseEdge Port Arthur Tree Services
3917 Twin City Hwy
Port Arthur, TX 77642
Phone: (409) 217-6029
Email: hello@portarthurtreeservices.com